Terms and conditions

Arrival times & hours of work

We will arrive with you at 10am on the day and do our best to leave by 5pm. We are at the mercy of the roads, so you will be informed immediately if we are delayed by traffic. There may be occasions when we need to work later than 5pm to complete a job. Should the need arise, this will be discussed with you on the day. Any hours worked past 5pm are charged at £20+VAT/hr per organiser. There are always two organisers on every job.

Fees

We charge a day rate of £925+VAT for two organisers. We reserve the right to increase our rates at any time. Any sessions booked before a rate increase will be unaffected.

Deposits

A deposit of £250+VAT is required to confirm your booking.

Cancellation policy

Owing to the nature of our work, it is rarely possible to reschedule clients at short notice. Therefore, we have found it necessary to initiate a cancellation policy. Your deposit will be fully refunded if a cancellation is made over five working days of your start date. Cancellations made within five working days of the start date will mean the loss of your deposit plus the cost of any materials ordered. However, your deposit will be deducted from your final invoice if you choose to rebook.

Invoicing & payment terms

You will receive an invoice from us once the job is complete. This will include our fee and an itemised list of the storage solutions used. Our payment terms are one week from the date of invoice.

Mileage & charges

We charge 60p per mile over 10 miles from Guildford (GU1). Any road charges (e.g. Dart Charge, ULEZ, CC) and parking charges also apply.

Storage solutions

We bring all the storage solutions required for the job on the day. There may be exceptions where we request that some items be sent directly to you. For example, if the volume of goods is too large for one car. Storage solutions are charged with a 10% handling fee.

Disposal of rubbish

Depending on the job size, we may recommend a skip or skip bag. You must dispose of all other rubbish. We are unable to take rubbish away with us.

Photography

We take before and after photographs of each area we work on. This is for visual references for us to assist in planning the job and accountability in the areas in which we work. These photographs are the property of ORGANISE-D. We may use these photographs as examples of our work on our website and social media platforms. Photographs remain anonymous; we will ensure you cannot be identified without your express and prior permission.

Insurance

ORGANISE-D LTD holds Public Liability Insurance and Professional Indemnity Insurance.